Refund Policy
Digital products are delivered electronically.
Refund requests are reviewed individually.
1. Overview
REMI INTELLIGENCE LTD sells one-time digital products, including AI prompt collections, business templates, marketing resources, automation guides, and related downloadable materials. This Refund Policy explains how we handle refund requests for those products. By completing a purchase, you agree to the terms set out below.
We want every customer to be satisfied with what they buy. If something has gone wrong with your order, we encourage you to contact us so we can put it right.
2. Digital Delivery
All of our resources are delivered electronically. After your payment is successfully processed, access to your purchased materials is provided to you, typically by instant download or via the email address you used at checkout.
Because delivery happens immediately and the products are digital, please ensure that your checkout email is correct so that your access details reach you without delay.
3. Eligibility for Refunds
Because our products are digital and delivered instantly, sales are generally final. However, every refund request is reviewed individually and considered in good faith.
We will look favourably on requests where there is a genuine problem with your order, for example a duplicate charge, non-delivery of the product, or a technical problem that prevents you from accessing what you paid for. If any of these apply to you, please reach out and we will work with you to resolve the situation fairly.
4. How to Request a Refund
To request a refund, please email us within 14 days of your purchase. Include the following details so we can locate your order quickly:
- Your full name
- The email address you used at checkout
- The plan or product you purchased
Providing this information up front helps us review your request promptly and keeps the process as smooth as possible.
5. Processing Time
Once a refund is approved, the amount is returned to the original PayPal account used for the purchase. Approved refunds are typically processed within 5 to 10 business days, though the exact timing may depend on PayPal and your financial institution.
6. Non-Refundable Situations
Some situations fall outside the scope of a refund. These include, for example, a change of mind after you have downloaded or accessed the materials, or a breach of our Terms of Service.
Where a request relates to one of these situations, we may be unable to issue a refund. We will always explain our decision clearly and treat your request respectfully.
7. Chargebacks
If you believe there is a problem with your purchase, please contact us first so we can resolve the issue directly. Opening a chargeback before reaching out can delay resolution for everyone involved.
In most cases, a quick message to our support team allows us to fix the problem or arrange a refund far more quickly than a formal dispute.
8. Contact Us
If you have any questions about this Refund Policy or would like to request a refund, please get in touch with our support team at {{COMPANY_EMAIL}}. We are happy to help and will respond as quickly as we can.